Upon delivery of the game, if any game component is damaged or missing, please reach out to us as we would be happy to provide a replacement.

Spare Parts Request

We have been made aware of an error with this form, for SOME users, but currently do not have a solution. If after filling out all information here, you receive a 403 error, please ensure you include all of the information requested here and email info@wallacedesigns.com.au so that we can assist and we apologise for the trouble.

Please thoroughly check your product within 30 days of receipt. We are more than happy to send one spare parts request per order at our cost, but as we are a small publisher, additional requests would need to be covered by you. We appreciate your understanding.

We will usually try to respond to your question within 2 days and have you actioned within 2 weeks, provided all information has been provided. If you are part of a group pledge, bought from a retailer or have many issues, this may take longer to sort out.

Name
Name
First
Last
Please use the email you used to place the order originally.
Address – if different to your original delivery address
Address – if different to your original delivery address
City
State/Province
Zip/Postal
Country
If you were a Gamefound Backer or a Webstore Customer, please include your order number here. If you bought from a store or a group buy, please mark 0000 and then fill in below.

Maximum file size: 256MB